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No-Hassle Returns

Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of delivery for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging and the return shipping cost will be for your account unless you received a damaged or incorrect item. See our ข้อกำหนดและเงื่อนไข สำหรับข้อมูลเพิ่มเติม.

Non-Refundable Items

Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.

Call Customer Service

You can call our Customer Service Department at +44 203 287 5224 to help walk you through the return process. We’ll send you a return authorisation (RA) number. Our customer service hours are Monday through Friday from 630am to 5pm (CET).